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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joan Klaassen

September 27, 2024

5  out of  5
rating by Joan Klaassen
"I have been with State Farm/Candice Kistner for over 20 years. Most recently I worked with Jessica Hernandez and she was very responsive and very knowledgeable on my questions. I really appreciated her promptness in responding and resolving my issues. Thank you, Jessica!!"
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Bruce Leiva

September 17, 2024

5  out of  5
rating by Bruce Leiva
"Got help from Tim and he helped me through the whole process step by step in what I needed to do to get insured and it was a great help exactly what I needed"
We responded:
"Wow, that was fast Bruce! Thank you for your very prompt review!"
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Gerardo Vargas

September 10, 2024

5  out of  5
rating by Gerardo Vargas
"I recently moved to California and I had a great experience with the office, specifically with Tim. He helped me transfer my out-of-state insurance and get everything set up with no issues.I would highly recommend this office."
We responded:
"Thank you for taking the time to write this review Gerardo! "
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Chris Catlin

September 6, 2024

5  out of  5
rating by Chris Catlin
"2024 update: it’s important to check in with your agent regarding your fire insurance. Make the call, even if you’re scared that you might be cancelled. 2022 update: Candice's office continues to impress. She advises and reviews regularly in a low-pressure/highly-informative manner. Her team is highly skilled, all certified themselves, not just message-takers. Tim has diligently tackled every WEIRD request we've dreamed up with grace and cheer (such as providing a surety bond for the purchase of a used boat to enable us to register it with DMV). Patrick is extremely knowledgeable and responds far quicker than my expectations. These folks are clearly working in our best interest and we're grateful for them. 2015: I've been with Candice for years. The service has been stellar from the beginning and has never failed me. Quotes are turned around quickly and questions are answered immediately. Plans are tailored to individual needs and reviewed regularly. We moved this year so I researched and interviewed other insurance companies with local offices. It became clear that no one could vaguely approximate Candice's team's service. THIS is what I want and need to manage our insurance well."
We responded:
"Thank you for your SECOND review Chris! I'm so fortunate to have clients like you."
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Taylor Gilmore

September 5, 2024

5  out of  5
rating by Taylor Gilmore
"I recently relocated to the area and was stressed about getting all of my insurance and car information switched over from my previous state. However there was no need because Tim came to the rescue and was extremely helpful. He was able to find me a great deal while also handling all of the transition elements on the backend. Highly recommend him and Candace Kistner's office!"
We responded:
"So happy we could help Taylor. Thanks for mentioning Tim!"
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Julia Scott

August 22, 2024

5  out of  5
rating by Julia Scott
"I really appreciated Tim Prior's attentiveness and efficiency in helping me get car insurance. He responded immediately to any questions I had and was very helpful with streamlining the process. I highly recommend working with him."
We responded:
"Thank you for your wonderful feedback on Tim. It's so nice for me to be able to recognize him. And thank you for your business. Sincerely, Candice "
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Linda Knoll

August 20, 2024

5  out of  5
rating by Linda Knoll
"I had a query about insurance which I had many years ago at this branch. I moved abroad, then moved to Canada and the insurance company would not accept my overseas insurance as proof (but they would accept USA). Jessica Hernandez went above and beyond trying to help me get the documents (from 15+ years ago!). Thank you!"
We responded:
"Thanks Linda!"
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Scott Silver

August 19, 2024

5  out of  5
rating by Scott Silver
"I have worked with Tim Prior consistently for many years. He has solved many complicated problems for our family and is very responsive."
We responded:
"Thank you for taking the time to write this Scott. We appreciate you!"
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Mandy Goldman

August 12, 2024

5  out of  5
rating by Mandy Goldman
"Jessica has always been extremely prompt and attentive with any of my requests. She's is always available and responsive to my questions. Their service is top notch!"
We responded:
"Thank you Mandy!"
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Peter Hammond

August 4, 2024

5  out of  5
rating by Peter Hammond
"I have been with this agency of State Farm, and its predecessor, since late 1979. My latest interaction was with Jessica Hernandez. I asked a simple question, but Jessica's answer was also simple, helpful, friendly, and prompt."
We responded:
"Thank you Peter!"
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M. N.

August 2, 2024

5  out of  5
rating by M. N.
"This is my first time working with Jessica in this office and she has been great! Very efficient and helpful!"
We responded:
"Thank you!"
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Jonathan Lu

July 31, 2024

5  out of  5
rating by Jonathan Lu
"great service - always a rapid response whenever I need any administrative support"
We responded:
"Thank you Jonathan!"
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Abigail Brenneman

July 30, 2024

5  out of  5
rating by Abigail Brenneman
"I have been with this office for many years and always great service. Tim Prior recently helped me add a vehicle to our policy and made the process easy and efficient! Thank you!"
We responded:
"Thank you for taking the time to write this!"
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Jason Friedman

July 30, 2024

5  out of  5
rating by Jason Friedman
"I worked with Tim Prior, and had a great experience! He was very knowledgeable, patient, and kind, and throughly answered all my questions. I know that my car is in good hands"
We responded:
"Thank you recognizing Tim. And thank you for your business!"
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Brynn Iglehart

July 22, 2024

5  out of  5
rating by Brynn Iglehart
"I have been with Candice Kistner’s office for 30 years and I have always received excellent service. I recently worked with Jessica Hernandez and she was so professional, efficient, and answered all my questions with patience and kindness. I look forward to working with her again and highly recommend this State Farm office."
We responded:
"Thank you for your feedback on Jessica! We both appreciate it."
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Pat Blumenthal

July 18, 2024

5  out of  5
rating by Pat Blumenthal
"Jessica was so responsive and helpful in response to a phone message I left, and she was even able to reduce my premium costs by asking me for more information about my much reduced yearly mileage."
We responded:
"Thank you Pat!"
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Cyrille Morelle

July 17, 2024

5  out of  5
rating by Cyrille Morelle
"This is one of a team but Jessica Hernandez is one of the best. The knowledge and willingness to help is rare to find these days. A+ Team."
We responded:
"Thank you Cyrille!"
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Kathleen Dickey

July 16, 2024

5  out of  5
rating by Kathleen Dickey
"Six years ago I sent in a review, and now I would like to give high praise to Jessica Hernandez. She was swift, clear and so helpful in a request I made even when the office was closed. Kudos to Jessica! my earlier review: Tim Prior is a sterling agent-prompt, effective, and patient. Thank you, Candice and staff at State Farm."
We responded:
"Wow! Thank you for the original and the updated review. What a compliment!"
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Shawn Rose

July 16, 2024

5  out of  5
rating by Shawn Rose
"Our family had been using Candice and team for years. We recently moved back to the US permanently, and had to get a few cars and a few projects insured in short order. Whether it’s a call, or an email…they are always quick to reply. Just yesterday, I needed to insure a car that I had registered and had somehow forgotten to get sorted in a timely manner (one of those projects i mentioned, prior). I left a message, and before I got home I had a quote. We confirmed payment, and off we went. Jessica is the office manager, and absolutely incredible. Can’t rate these folks highly enough."
We responded:
"Thank you Shawn! Looking forward to our annual check-in."
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David Du

July 12, 2024

5  out of  5
rating by David Du
"There are many great agents at Candice Kistner's firm but Jessica Hernandez has always went above and beyond whenever I needed help. I was recently in the process of purchasing a new vehicle and wanted to see how my premium would be affected. Jessica was not only patient but also very knowledgeable about the whole process. She provided me with great insights and even helped me set up a new insurance policy on the day of me buying the car. Jessica is just an exceptional individual and I recommend her to all future customers. Thank you Jessica and everyone else at Candice Kistner!"
We responded:
"Thank you so much David!"
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David Shinagawa

July 11, 2024

5  out of  5
rating by David Shinagawa
"I've been a client of Candice's for almost 30 years, since we bought our first home. We've had annual checkins for this entire time. Candice comes from a family of insurance agents, so she really knows her stuff. It's in her blood! Most important to me is that her suggestions on coverage amounts, and where we might be over-covered or under-covered. The landscape and personal circumstances are always changing, so it is great to have this perspective. The few time where we've had an insurance emergency, with accidents or whatever, her office staff has always been available and able to handle our issues at a stressful time. Highly recommended."
We responded:
"Wow! Thank you David! I appreciate you."
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Marina Takehana

July 8, 2024

5  out of  5
rating by Marina Takehana
"Tim, on Candice's team, was wonderful to work with. He helped me from beginning to end to start a policy. Responsive, organized, and great to work with."
We responded:
"Thank you Marina for taking the time to give great feedback on Tim!"
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BWP

July 2, 2024

5  out of  5
rating by BWP
"I just switched to the Kistner Agency in Palo Alto and have been pleased with our service delivered by Jessica Hernandez at that office. She assisted us in switching agents and has been prompt, concise and results-driven in all communications. I look forward to building this relationship."
We responded:
"We're grateful to have you and are here when you need us!"
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Gregory Frank

June 27, 2024

5  out of  5
rating by Gregory Frank
"I have been with Candice Kistner agency for years. My recent interactions with Jessica Hernandez have been fantastic. She responds promptly, provides the information I need, and helps solve any issues straight away. She's courteous, professional, and a pleasure to work with. Thank you Jessica!"
We responded:
"Thank you for the positive feedback about my Office Manager, Jessica. We both appreciate you!"
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Johan Ugander

June 10, 2024

5  out of  5
rating by Johan Ugander
"Great office. Were willing and able to insure a camper van that other agencies wouldn't/couldn't. Patrick, Jessica, and Candice herself have all been very helpful and responsive."
We responded:
"So glad we could do it! Thank you for choosing us."