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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kathleen Dickey

July 16, 2024

5  out of  5 rating by Kathleen Dickey
"Six years ago I sent in a review, and now I would like to give high praise to Jessica Hernandez. She was swift, clear and so helpful in a request I made even when the office was closed. Kudos to Jessica! my earlier review: Tim Prior is a sterling agent-prompt, effective, and patient. Thank you, Candice and staff at State Farm."
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Shawn Rose

July 16, 2024

5  out of  5 rating by Shawn Rose
"Our family had been using Candice and team for years. We recently moved back to the US permanently, and had to get a few cars and a few projects insured in short order. Whether it’s a call, or an email…they are always quick to reply. Just yesterday, I needed to insure a car that I had registered and had somehow forgotten to get sorted in a timely manner (one of those projects i mentioned, prior). I left a message, and before I got home I had a quote. We confirmed payment, and off we went. Jessica is the office manager, and absolutely incredible. Can’t rate these folks highly enough."
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David Du

July 12, 2024

5  out of  5 rating by David Du
"There are many great agents at Candice Kistner's firm but Jessica Hernandez has always went above and beyond whenever I needed help. I was recently in the process of purchasing a new vehicle and wanted to see how my premium would be affected. Jessica was not only patient but also very knowledgeable about the whole process. She provided me with great insights and even helped me set up a new insurance policy on the day of me buying the car. Jessica is just an exceptional individual and I recommend her to all future customers. Thank you Jessica and everyone else at Candice Kistner!"
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David Shinagawa

July 11, 2024

5  out of  5 rating by David Shinagawa
"I've been a client of Candice's for almost 30 years, since we bought our first home. We've had annual checkins for this entire time. Candice comes from a family of insurance agents, so she really knows her stuff. It's in her blood! Most important to me is that her suggestions on coverage amounts, and where we might be over-covered or under-covered. The landscape and personal circumstances are always changing, so it is great to have this perspective. The few time where we've had an insurance emergency, with accidents or whatever, her office staff has always been available and able to handle our issues at a stressful time. Highly recommended."
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Marina Takehana

July 8, 2024

5  out of  5 rating by Marina Takehana
"Tim, on Candice's team, was wonderful to work with. He helped me from beginning to end to start a policy. Responsive, organized, and great to work with."
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July 2, 2024

5  out of  5 rating by BWP
"I just switched to the Kistner Agency in Palo Alto and have been pleased with our service delivered by Jessica Hernandez at that office. She assisted us in switching agents and has been prompt, concise and results-driven in all communications. I look forward to building this relationship."
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Gregory Frank

June 27, 2024

5  out of  5 rating by Gregory Frank
"I have been with Candice Kistner agency for years. My recent interactions with Jessica Hernandez have been fantastic. She responds promptly, provides the information I need, and helps solve any issues straight away. She's courteous, professional, and a pleasure to work with. Thank you Jessica!"
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Johan Ugander

June 10, 2024

5  out of  5 rating by Johan Ugander
"Great office. Were willing and able to insure a camper van that other agencies wouldn't/couldn't. Patrick, Jessica, and Candice herself have all been very helpful and responsive."
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Azadi A

May 11, 2024

5  out of  5 rating by Azadi A
"This has been my first experience with State Farm in California. I live in a different state. I needed to find an agent who was willing to work with me remotely to get a fair quote for my car for moving to California. I wanted personalized assistance instead of getting an online quote blindly. Through my local agent, I had the opportunity to work with Helen Do at Candice Kistner State Farm over the phone and via email. Helen was incredibly pleasant and patient, taking the time to answer my questions and sending me a couple of different quotes when requested. I hope that this positive interaction will continue to meet my future insurance needs/questions. I highly recommend her services."
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Kim Miner

May 7, 2024

5  out of  5 rating by Kim Miner
"I must give a shout out to Jessica Hernandez! She was very prompt to get back to me when I made a request to assist a mutual client. On top of being professional, knowledgeable, and helpful, Jessica was also so kind and cheerful. She made sure to go above and beyond. State Farm is so lucky to have her on the team. Hip hip hooray for Jessica! :)"
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Charlie Vaughan-Griffith

April 30, 2024

5  out of  5 rating by Charlie Vaughan-Griffith
"Just to say Jessica Hernandez has been fantastic since taking over our account. Efficient, timely and always helpful. Thank you Jessica!"
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Frances Titterton

April 22, 2024

5  out of  5 rating by Frances Titterton
"We have always had very good service from Candice Kistner and State Farm. Today we were assisted by Helen Do. Thank you, Helen, for your speedy help."
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David Greenwood

April 17, 2024

5  out of  5 rating by David Greenwood
"Helen Do was very helpful and efficient. Thank you Helen."
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suzanne gallagher

April 15, 2024

5  out of  5 rating by suzanne gallagher
"Over the last 20+ years I have bundled home and auto with State Farm . During this past year I have needed help coordinating alarm system and insurance coverage while I was away. Jessica , my contact , has gone out of her way to answer questions , solve problems and keep me up to date . I can always count on her to know the answer or go out of her way to find out and get back to me in a very timely manner"
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April 11, 2024

5  out of  5 rating by G L
"Helen Do at Candice's office has been excellent to work with. I had some questions about updating some HOI documents and she responded promptly and updated them quickly - and was super pleasant to interact with. Looking forward to continuing the relationship for many years to come!"
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Angela Tran

April 11, 2024

5  out of  5 rating by Angela Tran
"Tim (who works with Candice) was incredibly responsive and helpful with setting us with State Farm!"
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ruta Henard

April 10, 2024

5  out of  5 rating by ruta Henard
"Helen Do was extremely helpful and efficient."
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Christy Wu

April 10, 2024

5  out of  5 rating by Christy Wu
"We have had excellent service with Candice Kistner's office. And Jessica Hernandez has been incredible. She's always responsive and quick to answer my questions and willing to help above and beyond. She's also very friendly and pleasant to work with."
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Peter Daddona

April 4, 2024

5  out of  5 rating by Peter Daddona
"Helen Do was very helpful"
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Daelin Malizia

April 4, 2024

5  out of  5 rating by Daelin Malizia
"I have had State Farm insurance through Candice Kistner’s office for over a year now, and they have been wonderful! They have been quick to answer my questions and have helped build policies for different periods in my life. Tim Prior was also very helpful and patient with answering my questions and helping put my mind at ease. He is super friendly and very knowledgeable!! I’m glad I chose this office for my insurance!"
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Justin Warren

March 26, 2024

5  out of  5 rating by Justin Warren
"Update to my previous review (still below), going on 15+ years of consistent high quality, super responsive service from Candice and her team. We've expanded the services we rely on them for, including both personal and business. Jessica and Tim are always ready to give nearly instant help with whatever problems arise (more often than not due to my own fault). Patient, resourceful, stable, personable. I wouldn't look anywhere else. ***** I have carried both my business and personal policies with Candice and her team at State Farm for almost 10 years now. Through three vehicles, multiple homes, a business that has employed a dozen people and a variety of claims, Candice's team has always been responsive and dedicated to helping me break through barriers both personal and in business. In particular, Patrick and Jessica have been repeatedly fabulous about getting same-day turnaround on producing Certificates of Insurance and Additional Insured letters for fast-developing business deals. It's been relieving to know they they always have my back when I need support!"
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Isaac Feriante

March 19, 2024

5  out of  5 rating by Isaac Feriante
"Candice and her team helped me with my auto insurance policy and, later, with a claim after another driver hit my car. Very satisficed with State Farm, Jessica in particular was a great help and displays great customer care =)"
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Heather chemtob

March 19, 2024

5  out of  5 rating by Heather chemtob
"Tim Prior is incredible. He is there for me every time, be it a silly question or when I buy a new car and need insurance promptly. He is incredibly knowledgeable and response. Really appreciate him and all he does."
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Carlos Spiller

March 18, 2024

5  out of  5 rating by Carlos Spiller
"Helen Do has been very helpful with the renewal of my insurance. I would highly recommend her."
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Nick Thiros

March 16, 2024

5  out of  5 rating by Nick Thiros
"Thank you to Helen for helping me quickly resolve a question about my coverage!"