State Farm® Insurance Agent Candice Kistner

"I have been with State Farm/Candice Kistner for over 20 years. Most recently I worked with Jessica Hernandez and she was very responsive and very knowledgeable on my questions. I really appreciated her promptness in responding and resolving my issues. Thank you, Jessica!!"

"Got help from Tim and he helped me through the whole process step by step in what I needed to do to get insured and it was a great help exactly what I needed"

"I recently moved to California and I had a great experience with the office, specifically with Tim. He helped me transfer my out-of-state insurance and get everything set up with no issues.I would highly recommend this office."

"2024 update: it’s important to check in with your agent regarding your fire insurance. Make the call, even if you’re scared that you might be cancelled. 2022 update: Candice's office continues to impress. She advises and reviews regularly in a low-pressure/highly-informative manner. Her team is highly skilled, all certified themselves, not just message-takers. Tim has diligently tackled every WEIRD request we've dreamed up with grace and cheer (such as providing a surety bond for the purchase of a used boat to enable us to register it with DMV). Patrick is extremely knowledgeable and responds far quicker than my expectations. These folks are clearly working in our best interest and we're grateful for them. 2015: I've been with Candice for years. The service has been stellar from the beginning and has never failed me. Quotes are turned around quickly and questions are answered immediately. Plans are tailored to individual needs and reviewed regularly. We moved this year so I researched and interviewed other insurance companies with local offices. It became clear that no one could vaguely approximate Candice's team's service. THIS is what I want and need to manage our insurance well."

"I recently relocated to the area and was stressed about getting all of my insurance and car information switched over from my previous state. However there was no need because Tim came to the rescue and was extremely helpful. He was able to find me a great deal while also handling all of the transition elements on the backend. Highly recommend him and Candace Kistner's office!"

"I really appreciated Tim Prior's attentiveness and efficiency in helping me get car insurance. He responded immediately to any questions I had and was very helpful with streamlining the process. I highly recommend working with him."

"I had a query about insurance which I had many years ago at this branch. I moved abroad, then moved to Canada and the insurance company would not accept my overseas insurance as proof (but they would accept USA). Jessica Hernandez went above and beyond trying to help me get the documents (from 15+ years ago!). Thank you!"

"I have worked with Tim Prior consistently for many years. He has solved many complicated problems for our family and is very responsive."

"Jessica has always been extremely prompt and attentive with any of my requests. She's is always available and responsive to my questions. Their service is top notch!"

"I have been with this agency of State Farm, and its predecessor, since late 1979. My latest interaction was with Jessica Hernandez. I asked a simple question, but Jessica's answer was also simple, helpful, friendly, and prompt."

"This is my first time working with Jessica in this office and she has been great! Very efficient and helpful!"

"great service - always a rapid response whenever I need any administrative support"

"I have been with this office for many years and always great service. Tim Prior recently helped me add a vehicle to our policy and made the process easy and efficient! Thank you!"

"I worked with Tim Prior, and had a great experience! He was very knowledgeable, patient, and kind, and throughly answered all my questions. I know that my car is in good hands"

"I have been with Candice Kistner’s office for 30 years and I have always received excellent service. I recently worked with Jessica Hernandez and she was so professional, efficient, and answered all my questions with patience and kindness. I look forward to working with her again and highly recommend this State Farm office."

"Jessica was so responsive and helpful in response to a phone message I left, and she was even able to reduce my premium costs by asking me for more information about my much reduced yearly mileage."

"This is one of a team but Jessica Hernandez is one of the best. The knowledge and willingness to help is rare to find these days. A+ Team."

"Six years ago I sent in a review, and now I would like to give high praise to Jessica Hernandez. She was swift, clear and so helpful in a request I made even when the office was closed. Kudos to Jessica! my earlier review: Tim Prior is a sterling agent-prompt, effective, and patient. Thank you, Candice and staff at State Farm."

"Our family had been using Candice and team for years. We recently moved back to the US permanently, and had to get a few cars and a few projects insured in short order. Whether it’s a call, or an email…they are always quick to reply. Just yesterday, I needed to insure a car that I had registered and had somehow forgotten to get sorted in a timely manner (one of those projects i mentioned, prior). I left a message, and before I got home I had a quote. We confirmed payment, and off we went. Jessica is the office manager, and absolutely incredible. Can’t rate these folks highly enough."

"There are many great agents at Candice Kistner's firm but Jessica Hernandez has always went above and beyond whenever I needed help. I was recently in the process of purchasing a new vehicle and wanted to see how my premium would be affected. Jessica was not only patient but also very knowledgeable about the whole process. She provided me with great insights and even helped me set up a new insurance policy on the day of me buying the car. Jessica is just an exceptional individual and I recommend her to all future customers. Thank you Jessica and everyone else at Candice Kistner!"

"I've been a client of Candice's for almost 30 years, since we bought our first home. We've had annual checkins for this entire time. Candice comes from a family of insurance agents, so she really knows her stuff. It's in her blood! Most important to me is that her suggestions on coverage amounts, and where we might be over-covered or under-covered. The landscape and personal circumstances are always changing, so it is great to have this perspective. The few time where we've had an insurance emergency, with accidents or whatever, her office staff has always been available and able to handle our issues at a stressful time. Highly recommended."

"Tim, on Candice's team, was wonderful to work with. He helped me from beginning to end to start a policy. Responsive, organized, and great to work with."

"I just switched to the Kistner Agency in Palo Alto and have been pleased with our service delivered by Jessica Hernandez at that office. She assisted us in switching agents and has been prompt, concise and results-driven in all communications. I look forward to building this relationship."

"I have been with Candice Kistner agency for years. My recent interactions with Jessica Hernandez have been fantastic. She responds promptly, provides the information I need, and helps solve any issues straight away. She's courteous, professional, and a pleasure to work with. Thank you Jessica!"

"Great office. Were willing and able to insure a camper van that other agencies wouldn't/couldn't. Patrick, Jessica, and Candice herself have all been very helpful and responsive."