State Farm® Insurance Agent Candice Kistner

"I am saddened to have to write this review for Candace Kistner’s office. We have been long time client’s of Candace since we moved to California 17 year ago. We have multiple policies with her including 4 cars and 3 home insurance policies and have been very happy with her and I’ve liked her as a person. It is unfortunate their office has had multiple mistakes more recently but this review is in response to one massive error on their part that has now resulted in cancellation of our home owner’s policy and not able to reinstate our home owner’s insurance. To provide a little more information. All our accounts have been on automatic payment for years. We purchased a new car and needed to add it to our policies. A couple days later they reached out that credit card had expired and they texted me twice to let me know it had expired and we needed an updated credit card to get this car on our account. We updated the credit card on file and the new policy was started. About a week later I received two text messages from Candace Kistner’s office stating our account was past due. I called and spoke with a member of their team, Tim, and inquired what was past due. He stated there was no amount past due and all our accounts were up to date. I questioned and said why would I receive a text message from your office stating it was past due (I have verification of the call logs). Turns out he must have only looked at the auto policy and overlooked our home owner’s policies. Two months later we received a notice our home owner’s policies had been cancelled and State Farm is no longer issuing home owner’s policies in California due to the increased cost to State Farm and we are without coverage. I called Candace’s office immediately and she was out on vacation and no one in the office could provide me with additional information. You would think if you knew your company was no longer issuing home owner’s policies and if you have a long term client that has multiple policies all on autopay that if the office receives a notice of cancellation of a policy you would try to reach out to this person. This is extremely stressful to realize you are at risk that you could not insure your home. When I did finally talk with Candace, she just said sorry there is nothing she can do and actually got irritated with me on the phone for inquiring more than once if there was anything else we can do to reinstate the policies. It is quite unfortunate to see this level of customer service and lack of attention to detail and not taking ownership or doing anything to help when your team causes such an egregious oversight with drastic consequences. Sadly, over the years it has become more and more difficult to speak with an agent and I actually haven’t had communication with Candace in years. I have tried to schedule reviews with her, but she is only in the office and available a couple days a week for very limited hours."

"High remarks for Jessica. She is very responsive, efficient, and a great addition to the Candice Kistner team."

"Jessica was great in helping me set up insurance for a new car. Easy to work with, responsive, and a great communicator."

"All of my interactions with Jessica have been positive. She is very responsive and detailed. Keep up the great work!"

"Tim has been a great resource with our insurance needs. He answers questions quickly and provides excellent service. Jessica has also been a huge help. Thanks Tim & Jessica!"

"Jessica at State Farm is pro-active, always responsive, and consistently helpful for any and all of our family's insurance needs. It's a pleasure working with her!"

"Great customer service. In particular, Jessica is very responsive and quickly understands the issues with me explaining more than once. I would recommend Candice and her team for any insurance needs in the Bay area."

"I have had nothing but excellent experiences working with Tim at State Farm. He responds immediately and is a pleasure to work with."

"Our family has been with Candice Kistner's State Farm office for over two decades. She and her team provide outstanding service. Recently, our family situation has changed and we needed to make some changes to our policies. We worked with Jessica Hernandez who was very professional and it was pleasure to work with her. Thanks Jessica!!"

"I have been with State Farm/Candice Kistner for over 20 years. Most recently I worked with Jessica Hernandez and she was very responsive and very knowledgeable on my questions. I really appreciated her promptness in responding and resolving my issues. Thank you, Jessica!!"

"Got help from Tim and he helped me through the whole process step by step in what I needed to do to get insured and it was a great help exactly what I needed"

"I recently moved to California and I had a great experience with the office, specifically with Tim. He helped me transfer my out-of-state insurance and get everything set up with no issues.I would highly recommend this office."

"2024 update: it’s important to check in with your agent regarding your fire insurance. Make the call, even if you’re scared that you might be cancelled. 2022 update: Candice's office continues to impress. She advises and reviews regularly in a low-pressure/highly-informative manner. Her team is highly skilled, all certified themselves, not just message-takers. Tim has diligently tackled every WEIRD request we've dreamed up with grace and cheer (such as providing a surety bond for the purchase of a used boat to enable us to register it with DMV). Patrick is extremely knowledgeable and responds far quicker than my expectations. These folks are clearly working in our best interest and we're grateful for them. 2015: I've been with Candice for years. The service has been stellar from the beginning and has never failed me. Quotes are turned around quickly and questions are answered immediately. Plans are tailored to individual needs and reviewed regularly. We moved this year so I researched and interviewed other insurance companies with local offices. It became clear that no one could vaguely approximate Candice's team's service. THIS is what I want and need to manage our insurance well."

"I recently relocated to the area and was stressed about getting all of my insurance and car information switched over from my previous state. However there was no need because Tim came to the rescue and was extremely helpful. He was able to find me a great deal while also handling all of the transition elements on the backend. Highly recommend him and Candace Kistner's office!"

"I really appreciated Tim Prior's attentiveness and efficiency in helping me get car insurance. He responded immediately to any questions I had and was very helpful with streamlining the process. I highly recommend working with him."

"I had a query about insurance which I had many years ago at this branch. I moved abroad, then moved to Canada and the insurance company would not accept my overseas insurance as proof (but they would accept USA). Jessica Hernandez went above and beyond trying to help me get the documents (from 15+ years ago!). Thank you!"

"I have worked with Tim Prior consistently for many years. He has solved many complicated problems for our family and is very responsive."

"Jessica has always been extremely prompt and attentive with any of my requests. She's is always available and responsive to my questions. Their service is top notch!"

"I have been with this agency of State Farm, and its predecessor, since late 1979. My latest interaction was with Jessica Hernandez. I asked a simple question, but Jessica's answer was also simple, helpful, friendly, and prompt."

"This is my first time working with Jessica in this office and she has been great! Very efficient and helpful!"

"great service - always a rapid response whenever I need any administrative support"

"I have been with this office for many years and always great service. Tim Prior recently helped me add a vehicle to our policy and made the process easy and efficient! Thank you!"

"I worked with Tim Prior, and had a great experience! He was very knowledgeable, patient, and kind, and throughly answered all my questions. I know that my car is in good hands"

"I have been with Candice Kistner’s office for 30 years and I have always received excellent service. I recently worked with Jessica Hernandez and she was so professional, efficient, and answered all my questions with patience and kindness. I look forward to working with her again and highly recommend this State Farm office."

"Jessica was so responsive and helpful in response to a phone message I left, and she was even able to reduce my premium costs by asking me for more information about my much reduced yearly mileage."